Terms of service

TERMS OF SERVICE

Effective date: [24-09-2026]
Website: [https://vezoraa.com]
Store: [ VEZORAA ]

Welcome to [VEZORAA] (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of [https://vezoraa.com], including browsing, placing orders, and purchasing products from us.

By visiting our website or placing an order, you agree to these Terms and any policies linked here, including our Privacy Policy, Shipping Policy, and Returns and Refunds Policy. If you do not agree, please do not use the website.

1. Account terms

You may need to create an account or provide contact and delivery information to use certain features or place an order.

You agree to provide accurate, current, and complete information and to update it when it changes.
You are responsible for keeping your login details confidential and for activity carried out through your account, except where applicable law provides otherwise.
Notify us promptly at [vezoraa07@gmail.com] if you believe your account has been accessed without permission.
We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully, or in breach of these Terms. Where appropriate, we will provide notice and an opportunity to resolve the issue.
If you are under the age of majority under applicable Indian law, you may use the website only with the involvement and consent of a parent or legal guardian.

2. Pricing and payment

All prices are shown in [CURRENCY, e.g., INR, $]. Applicable taxes, shipping charges, and other fees will be displayed at checkout or otherwise disclosed before you place your order.

We may change product prices, offers, or promotions at any time. A price change will not affect an order we have already accepted, except where a correction or cancellation is permitted under these Terms and applicable law.
Please review your order total before submitting payment. Any available payment methods will be shown at checkout.
Payments are processed through the payment methods or payment service providers displayed on our website. Their terms may also apply to your transaction.
You confirm that you are authorized to use the payment method you select.
If a payment fails, is reversed, or is not authorized, we may pause processing or cancel the order and will communicate with you as appropriate.
If a price or listing contains an obvious error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order. If we cancel a paid order, we will arrange a refund for the amount received, subject to applicable law.

3. Product descriptions and availability

We make reasonable efforts to describe and display our products accurately, including their features, specifications, prices, and images. However, screen settings and other factors may cause slight differences in how colors or images appear.

Product images are illustrative unless the listing says otherwise. Please read the product description, specifications, size or compatibility details, and other information before ordering.
We do not guarantee that every product will be available at all times. Listings, stock, and availability may change.
If a product is unavailable after you place an order, we will notify you and, where payment has been taken, arrange a refund for the unavailable item or cancelled order.
Nothing in this section limits any rights you may have under applicable consumer protection law if a product is defective, misdescribed, or otherwise does not conform to the contract.

4. Order placement and acceptance

Submitting an order is an offer to purchase the selected products under these Terms. An automated order acknowledgement confirms that we received your order; it does not necessarily mean that we have accepted it.

We accept an order when we send an order confirmation or otherwise clearly communicate acceptance. We may decline or cancel an order before acceptance for a legitimate reason, including product unavailability, an apparent pricing or listing error, suspected fraud, payment authorization failure, or an inability to deliver to the address provided.

If we cancel an order after receiving payment, we will initiate a refund for the amount paid for the cancelled order or items, using the original payment method where practicable and subject to applicable law and payment-provider processes. We will inform you of the cancellation and any action needed from you.

Please check your order details carefully before submitting it. Contact us promptly at [EMAIL ADDRESS] if you need help correcting an order. We cannot guarantee that changes or cancellations will be possible once an order has entered processing or dispatch.

5. Shipping and delivery

We currently ship to [Many Regions]. Shipping charges, available delivery options, and the estimated delivery window will be shown at checkout or in our Shipping Policy.

Delivery estimates are approximate and may be affected by factors outside our reasonable control, such as carrier delays, weather, transport disruptions, or local restrictions.
Orders are usually processed within [7-9] business days. Delivery is estimated to take [5-7] business days after dispatch, unless a different estimate is shown at checkout.
Please provide a complete and accurate delivery address and a working contact number. You are responsible for additional costs or delays caused by incorrect or incomplete details, to the extent permitted by law.
If tracking is available, we will share the tracking details with you when the order is dispatched.
If a delivery is delayed, appears lost, or arrives with visible damage, contact us at [vezoraa07@gmail.com] within [1-3] days of the estimated delivery date or receipt, as applicable, so we can assist.
Any delivery or risk-allocation term in these Terms is subject to applicable consumer protection law and does not remove rights that cannot legally be excluded.

6. Returns, replacements, and refunds

Our return, replacement, and refund process is described in our Returns and Refunds Policy, available at [RETURNS POLICY URL]. That policy forms part of these Terms.

Unless a different period is required by law or stated in the product listing or policy:

You may request a return or replacement within [RETURN WINDOW] days of delivery, subject to the eligibility conditions in the Returns and Refunds Policy.
To request help, contact [vezoraa07@gmail.com] with your order number and a description of the issue. We may ask for photographs or other reasonable information to assess the request.
Where a return is approved, we will provide instructions for returning the item and explain whether return shipping is covered by us or payable by you.
Approved refunds will be initiated within [2-4] business days after the returned item is received and inspected, or after any other applicable refund trigger stated in our policy. Your bank or payment provider may take additional time to credit the funds.
Refunds will generally be issued to the original payment method, unless otherwise agreed or required by law.

Some products may be non-returnable for hygiene, safety, customization, or other reasons, but any exclusions will be clearly stated in the applicable policy or product listing and will not override mandatory legal rights. Nothing in this section limits your rights or remedies under applicable Indian consumer protection law.

7. Prohibited uses

You agree not to use our website or services:

for any unlawful, fraudulent, or deceptive purpose;
to violate any applicable law, regulation, or the rights of another person;
to submit false, misleading, or unauthorized order, account, or payment information;
to interfere with, disrupt, damage, or attempt to gain unauthorized access to the website, its systems, or another user’s account;
to upload or transmit malicious code, spam, or content that is unlawful, threatening, abusive, or otherwise harmful;
to scrape, copy, or use website content or product listings in a way that infringes our or another party’s rights, except as permitted by law;
to misuse promotions, discounts, referral offers, or other store features; or
to resell or commercially exploit our services in a manner that we have not authorized.

We may investigate suspected misuse and take proportionate steps, including restricting access, cancelling affected orders where legally permitted, or reporting suspected unlawful activity to relevant authorities.

8. Intellectual property

Unless stated otherwise, the website and its content—including text, graphics, logos, product descriptions, design, and other materials—are owned by or licensed to [VEZORAA] and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes. You may not reproduce, modify, distribute, publish, or commercially exploit website content without our prior written permission, except where permitted by law.

9. Third-party services and links

Our website may use or link to third-party services, such as payment processors, delivery partners, analytics tools, or external websites. These services may have their own terms and privacy practices. We are not responsible for third-party content or services to the extent permitted by law, but this does not affect any responsibility we have for services or obligations that applicable law places on us.

10. Disclaimer and limitation of liability

We provide the website and its features subject to applicable law. We do not guarantee that the website will always be uninterrupted, error-free, or available at every moment.

To the maximum extent permitted by applicable law, [VEZORAA] will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or a delay or inability to use it. This does not exclude or limit liability that cannot legally be excluded or limited, including any mandatory consumer rights or remedies, or liability for fraud, wilful misconduct, or other matters that applicable law does not allow us to disclaim.

Where permitted by law, our total liability in connection with a particular order will not exceed the amount you paid to us for the product or service giving rise to the claim. This limit does not apply where prohibited by applicable law and does not restrict any statutory remedy available to you.

11. Indemnity

To the extent permitted by law, you agree to be responsible for claims, losses, or reasonable costs arising from your unlawful use of the website or your material breach of these Terms. This section does not require you to indemnify us for our own unlawful conduct or for liability that cannot legally be shifted to you.

12. Changes to these Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated effective date. Changes will apply from the date stated in the updated Terms and will not retrospectively alter an order we have already accepted, except where required or permitted by law.

Your continued use of the website after updated Terms take effect means you accept the updated Terms for future use. If you do not agree, stop using the website.

13. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to applicable consumer protection laws and any mandatory jurisdiction rules, courts located in INDIA will have jurisdiction over disputes arising from these Terms or your use of the website.

Nothing in this section limits your right to approach a consumer commission or other forum that has jurisdiction under applicable Indian law.

14. Grievances and contact

For questions, complaints, or support regarding these Terms, an order, or a product, contact us:

Store name: [VEZORAA]
Email: [vezoraa07@gmail.com]
Business address: [Remote business]
Grievance officer / contact person: [SHIKHAR PRATAP SINGH (CEO)]
Grievance contact details: [shikharpratapsinghchauhan@gmail.com]
Working hours: [24x7]

We will acknowledge and address grievances within the timelines required by applicable law.