Refund policy

RETURN AND REFUND POLICY

Effective date: [24-09-2026]
Store: [VEZORAA]
Website: [https://vezoraa.com]

At [VEZORAA], we want you to feel confident shopping with us. If something isn’t right with your order, please contact us and we’ll help you understand the available return, replacement, exchange, or refund options.

This policy applies to purchases made through [https://vezoraa.com]. It does not limit any rights or remedies you may have under applicable Indian law.

1. Return timeframe

You can request a return within [5-7 DAYS] days of the date your order is delivered, subject to the eligibility criteria below.

For an item that arrives damaged, defective, incorrect, or materially different from its product description, please contact us as soon as reasonably possible after delivery so we can help resolve the issue. Any timeframe stated here does not reduce your rights under applicable law.

2. Return eligibility

To request a return for a change of mind or other eligible reason, the item should generally:

  • Be unused and in the condition in which it was delivered.

  • Include its original packaging, tags, manuals, accessories, and any included parts, where applicable.

  • Be accompanied by the order number or proof of purchase.

  • Be returned within the stated return timeframe.

Some products may need to meet additional conditions, which will be shown on the product page or communicated before purchase.

We may decline a return that does not meet the stated eligibility conditions, except where the item is damaged, defective, incorrect, not as described, or where applicable law otherwise requires a remedy.

3. How to request a return

To start a return, email [vezoraa07@gmail.com] with:

  • Your order number

  • The product you want to return

  • The reason for the return

  • Photos or other information, if relevant to the issue

Our support team will respond within [1-3] business days with the next steps, including return instructions and the return address, if the request is approved.

Please wait for our instructions before sending an item back. This helps us identify your parcel and process your request without unnecessary delays.

4. Refund process and timing

Once we receive the returned item, we will check it against the eligibility criteria and notify you of the outcome.

If your refund is approved:

  • We will initiate it within [2-4] business days after approval.

  • Refunds will generally be sent to the original payment method, where practicable.

  • If the original payment method cannot receive the refund, we will contact you to arrange a suitable alternative, subject to applicable law and payment-provider requirements.

  • Your bank, card issuer, or payment provider may take additional time to show the refunded amount in your account.

If we cannot approve a requested return, we will explain the reason and discuss any available options. Where a refund is required by applicable law, we will process it accordingly.

5. Exchanges

If you would like a different size, color, or variant, you may request an exchange within [1-2 DAYS] days of delivery, if exchanges are available for that product and the requested option is in stock.

To request an exchange, contact [vezoraa07@gmail.com] and include your order number and the item or variant you would prefer.

If the requested option is unavailable, we will let you know and explain any available alternatives, such as a refund where applicable. Any price difference, if relevant, will be confirmed with you before the exchange is completed.

6. Damaged, defective, incorrect, or not-as-described items

We’re sorry if your order arrives with a problem. Please contact us at [vezoraa07@gmail.com] as soon as reasonably possible, ideally within [1-3 DAYS] days of delivery, and include:

  • Your order number

  • A brief description of the issue

  • Clear photos or a short video, if available and useful

We may ask for reasonable information to understand the issue. Depending on the circumstances and applicable law, we will offer an appropriate remedy, which may include a replacement, exchange, repair, or refund.

If the item is confirmed to be damaged, defective, incorrect, or materially different from its description, [vezoraa] will cover reasonable return or collection costs, where applicable. We will provide return instructions and explain the next steps.

Please keep the product and its packaging until we respond, if it is safe and practical to do so.

7. Non-returnable items

For hygiene, safety, customization, or other legitimate reasons, certain products may not be eligible for a change-of-mind return. Any such restriction will be clearly disclosed on the relevant product page or before purchase.

Examples may include:

  • Personalized or made-to-order items

  • Products marked as non-returnable before purchase

  • Sealed hygiene or personal-care products, if the seal has been opened

  • Perishable products, where applicable

These exclusions do not remove any rights or remedies you may have under applicable law for an item that is defective, damaged, incorrect, spurious, or not as described, or for any other circumstance where a remedy is legally required.

8. Return shipping costs

Return shipping costs depend on the reason for the return:

  • Change of mind or preference: [CUSTOMER / STORE] will pay the return shipping cost, as stated on the product page or confirmed when the return is approved.

  • Damaged, defective, incorrect, or not-as-described item: We will cover reasonable return or collection costs where applicable.

  • Other approved returns: We will tell you in advance whether any return shipping charge applies.

If you are responsible for return shipping, we recommend using a trackable delivery service and keeping the shipping receipt until your return is resolved. Do not send cash or payment-card details with your parcel.

9. Order cancellations

If you want to cancel an order, contact us at [vezoraa07@gmail.com] as soon as possible with your order number. We cannot guarantee cancellation once an order has entered processing or has been dispatched.

If we accept a cancellation after payment, we will initiate any applicable refund within [2-4] business days. If the order has already shipped, the return process in this policy may apply instead, subject to applicable law.

10. Contact us

For help with a return, exchange, damaged item, or refund, contact:

[VEZORAA]
Email: [vezoraa07@gmail.com]
Return address: [RETURN ADDRESS — SHARE AFTER REQUEST APPROVAL, IF APPLICABLE]
Support hours: [24x7]

Please include your order number so we can assist you more quickly.